The GreetDock blog
What live chat is, how a website conversation works, and when a person should answer instead of a bot.
2 guides
Live chat puts a person from your team in a small window on your website, answering while the visitor is still on the page. Here is how it works, what it is good for, and what to check before you choose a tool.
Chatbot vs live chat advice often stops at a list of pros and cons. This guide covers the decision underneath it: which questions need a person, and what a clean handoff looks like.
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