The GreetDock blog
Going past text: browser calls, a shared view of the page, and the consent and recording rules around both.
2 guides
Co-browsing shares one web page, with the visitor's agreement, so your team can point at the answer. Here is how it works, where it beats screen sharing, and what to check before you trust it.
Most UK and EU businesses can record customer calls. They need a lawful basis, a notice before recording starts, a retention period they can defend and a way to hand over a copy.
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