The GreetDock blog
When to say hello, what to say first, and when to leave a visitor alone.
2 guides
A common default is a timer and a generic welcome. A greeting earns its place when it names the visitor's likely question and a person is there to answer it. Here is how to decide, page by page.
A script is a starting point, not a reply. The greetings, first replies and handover lines a small team can adapt, and the rules that keep them sounding like a person.
The GreetDock newsletter
Practical notes on chat, calls and co-browsing, written for the person who answers. One email per guide, nothing else in between.
No spam, unsubscribe any time. See our privacy policy.
Put it into practice
Chat, offer a call and guide a shared page with consent. Tell us about your site and apply for the GreetDock private beta.
Free 30-day trial. No card, no automatic charge.
