GreetDock vs Olark. Side by side, with sources.
Where GreetDock and Olark differ, and when Olark is the better choice. Every Olark detail links to its public page.
Olivia · now
- Priced by visitors
- No per-use fees
- Hosted in the EEA
- Usage charges
- None listed; the AI plan says no token costs. Cobrowsing is an extra-cost add-on
- Voice and video calls from the widget
- Through Zoom or Google Meet: the agent sends a meeting link from the chat
- Co-browsing: point and draw on the visitor's page
- Paid add-on, after the visitor agrees; agents can also take full control with extra permission
- Per agent or AI planCalls by meeting link
Checked on 16 October 2026 against 6 public pages. A dash means we could not confirm it on a public page. All trademarks belong to their owners.
| Compared on | GreetDock | Olark |
|---|---|---|
Summary In short, from the rows below | Priced by visitorsNo per-use feesHosted in the EEA | Per agent or AI planCalls by meeting linkNo EU region stated |
| How you pay | ||
| Pricing model | After the beta: by monthly visitors | Per agent for live chat; an AI agent plan that includes one seat |
| Usage charges | None per conversation, call or minute: they are unlimited on every plan | None listed; the AI plan says no token costs. Cobrowsing is an extra-cost add-on |
| Talking to a visitor | ||
| Live chat on your website | Yes | Yes |
| Voice and video calls from the widget | Your team offers the call; the visitor accepts in the widget | Through Zoom or Google Meet: the agent sends a meeting link from the chat |
| Screen sharing | Not offered | Not verified |
| Co-browsing: point and draw on the visitor's page | After the visitor accepts; not on every plan | Paid add-on, after the visitor agrees; agents can also take full control with extra permission |
| Data and privacy | ||
| EU data hostingGDPR live chat | Hosted in the EEA | No EU region stated; core hosting by Google Cloud and AWS, listed as US companies |
When Olark fits better. We would rather you pick the right one.
Every tool here is good at something. This is where each one is the stronger choice.
You want an AI agent that answers visitors around the clock and hands off to a person in the same chat, transcripts you can export, or co-browsing where your agent can take control of the page.
You want voice and video calls inside the widget instead of a meeting link, co-browsing after the visitor accepts with masked fields and no remote control, and hosting in the EEA.
What switching looks like. At your own pace, with nothing switched off first.
After a person reviews your application and confirms compatibility with your site. No app for visitors to install.
Invite the people who answer. They sign in with their own account.
OliviaAdmin
OwenAgentInvite teammateKeep your current tool during the free 30-day trial. Switch when you are ready.
Questions teams ask before switching.
Is GreetDock an Olark alternative for teams that want people answering?
Yes. In GreetDock your own team answers every chat, and there is no AI chatbot that answers visitors. Olark now leads with an AI agent that answers first and hands off to a person, and you can set it to run only when no agent is online.
Does Olark have video calls?
Olark's Zoom and Google Meet integrations let an agent send a meeting link from the chat, and the call happens in that app. In GreetDock your team offers a voice or video call from the thread, and the visitor accepts it in the widget, in the same browser window.
How does co-browsing compare?
Olark's Cobrowsing is an add-on at extra cost. The visitor gives permission, and the agent can highlight, point and scroll, or take full control with a second permission. In GreetDock the visitor allows it for the page; your team points, spotlights and draws, fields are masked, there is no remote control, and the visitor can stop at any time.
Where is the data hosted?
Olark's GDPR page lists Google Cloud and Amazon Web Services for core hosting and OpenAI for AI features. The pages we checked do not name a data region. GreetDock is hosted in the EEA, with our own media relay in the EEA for calls and an EU-hosted model for call summaries.
What does Olark do that GreetDock does not?
Olark has an AI agent that answers visitors, transcript export, and CRM and helpdesk integrations. GreetDock has no AI chatbot that answers visitors, no screen sharing, no helpdesk, no self-serve export and no helpdesk integrations in the private beta. Visitors cannot start a call yet: today your team offers it.
Can GreetDock run next to our helpdesk?
Yes. GreetDock is where the live conversation on your website happens, and your helpdesk keeps running beside it. There are no helpdesk integrations in the private beta; your own AI tools can read the records over MCP with read-only tokens.
How hard is it to switch?
Apply for the private beta. After a person reviews your application, you add one script tag and invite your team. Your current tool can keep running beside GreetDock during the free 30-day trial.
What does GreetDock cost?
The private beta is a free 30-day trial, with no card and no automatic charge. After the beta, plans are based on monthly visitors. Prices are shared with each team before the beta ends.
Is this comparison up to date?
We checked every competitor detail on 16 October 2026 against their public pages, and every GreetDock detail against our own documentation. Vendors change plans often; if something is out of date, tell us and we will fix it.
Still comparing? Ask us anything about GreetDock and Olark.
Message our team Or watch the 4-minute product tour vs Replies come from [email protected]Meet your next customer on the page they are on.
A person reads every application and sets the widget up with you.
Free 30-day trial. No card, no automatic charge.