GreetDock vs LiveChat. Side by side, with sources.
Where GreetDock and LiveChat differ, and when LiveChat is the better choice. Every LiveChat detail links to its public page.
Olivia · now
- Priced by visitors
- No per-use fees
- Hosted in the EEA
- Usage charges
- AI resolutions and API calls capped by plan; extra packs sold
- Voice and video calls from the widget
- Through marketplace apps such as SnapCall; the agent invites the customer
- Co-browsing: point and draw on the visitor's page
- Through third-party apps
- Per seatCalls via apps
Checked on 16 October 2026 against 9 public pages. A dash means we could not confirm it on a public page. All trademarks belong to their owners.
See sources (9)
- https://www.livechat.com/pricing/
- https://www.livechat.com/features/
- https://www.livechat.com/in-chat-voice-video-screen-sharing/
- https://www.livechat.com/help/snapcall/
- https://www.livechat.com/marketplace/apps/videocalls/
- https://www.livechat.com/marketplace/apps/upscope/
- https://www.livechat.com/help/livechat-median-cobrowse-customers/
- https://www.livechat.com/legal/data-storage-and-hosting-policy/
- https://www.livechat.com/features/data-center-in-europe/
| Compared on | GreetDock | LiveChat |
|---|---|---|
Summary In short, from the rows below | Priced by visitorsNo per-use feesHosted in the EEA | Per seatCalls via appsEU or US hosting |
| How you pay | ||
| Pricing model | After the beta: by monthly visitors | Per seat: everyone who answers chats or tickets. New trials are sold as Text plans |
| Usage charges | None per conversation, call or minute: they are unlimited on every plan | AI resolutions and API calls capped by plan; extra packs sold |
| Talking to a visitor | ||
| Live chat on your website | Yes | Yes |
| Voice and video calls from the widget | Your team offers the call; the visitor accepts in the widget | Through marketplace apps such as SnapCall; the agent invites the customer |
| Screen sharing | Not offered | Through marketplace apps |
| Co-browsing: point and draw on the visitor's page | After the visitor accepts; not on every plan | Through third-party apps |
| Data and privacy | ||
| EU data hostingGDPR live chat | Hosted in the EEA | EU (EEA) or US, chosen at sign-up; US by default |
When LiveChat fits better. We would rather you pick the right one.
Every tool here is good at something. This is where each one is the stronger choice.
You want a mature live chat with an AI Agent that answers routine questions first, ticketing on every plan, desktop and mobile apps, and more than 200 integrations. Calls and co-browsing come from marketplace apps.
You want voice and video calls and co-browsing built into the same thread as the chat, with no marketplace app to add, no fee per conversation or call minute, and hosting in the EEA.
What switching looks like. At your own pace, with nothing switched off first.
After a person reviews your application and confirms compatibility with your site. No app for visitors to install.
Invite the people who answer. They sign in with their own account.
OliviaAdmin
OwenAgentInvite teammateKeep your current tool during the free 30-day trial. Switch when you are ready.
Questions teams ask before switching.
Is GreetDock a LiveChat alternative?
For live chat run by people, yes: both put your team in a chat on your website. GreetDock also builds voice and video calls and co-browsing into the same thread. LiveChat adds those through marketplace apps.
Does LiveChat have video calls?
Not built in. LiveChat's own pages offer voice, video and screen sharing through marketplace apps such as SnapCall, where the agent sends the invitation. In GreetDock your team offers the call from the thread and the visitor accepts in the widget.
Does GreetDock have an AI agent like LiveChat's?
No. LiveChat's AI Agent answers routine questions and hands harder ones to your team. In GreetDock a person answers every visitor. AI works on your team's side: when a call is recorded, a transcript and a summary draft are saved to the record, using an EU-hosted model.
How does LiveChat charge?
LiveChat's pricing page now sells new trials as Text plans. Text is the next product from the team behind LiveChat, and its plans have a different feature mix from LiveChat plans; current LiveChat customers keep their plan, price and login. Text is priced per user, and everyone who answers chats or tickets needs a seat. AI resolutions and API calls are capped by plan, with extra packages sold. GreetDock has no charge per conversation, call or minute.
Where is our data hosted?
LiveChat stores data in the EU (EEA) or the US, chosen when you sign up, and in the US if you choose nothing. GreetDock is hosted in the EEA, and calls run through our own media relay in the EEA.
What does GreetDock not do?
GreetDock has no AI chatbot that answers visitors, no screen sharing, no helpdesk or ticketing, and no self-serve export during the private beta. Visitors cannot start a call yet: today your team offers it. If you need those today, LiveChat may suit you better.
Can GreetDock run next to our helpdesk?
Yes. GreetDock is where the live conversation on your website happens, and your helpdesk keeps running beside it. There are no helpdesk integrations in the private beta; your own AI tools can read the records over MCP with read-only tokens.
How hard is it to switch?
Apply for the private beta. After a person reviews your application, you add one script tag and invite your team. Your current tool can keep running beside GreetDock during the free 30-day trial.
What does GreetDock cost?
The private beta is a free 30-day trial, with no card and no automatic charge. After the beta, plans are based on monthly visitors. Prices are shared with each team before the beta ends.
Is this comparison up to date?
We checked every competitor detail on 16 October 2026 against their public pages, and every GreetDock detail against our own documentation. Vendors change plans often; if something is out of date, tell us and we will fix it.
Still comparing? Ask us anything about GreetDock and LiveChat.
Message our team Or watch the 4-minute product tour vs Replies come from [email protected]Meet your next customer on the page they are on.
A person reads every application and sets the widget up with you.
Free 30-day trial. No card, no automatic charge.