GreetDock vs Crisp. Side by side, with sources.
Where GreetDock and Crisp differ, and when Crisp is the better choice. Every Crisp detail links to its public page.
Olivia · now
- Priced by visitors
- No per-use fees
- Hosted in the EEA
- Usage charges
- None per conversation; the Hugo AI agent runs on monthly credits, then optional pay-as-you-go
- Voice and video calls from the widget
- From the Essentials plan: the team starts the call and the visitor accepts
- Co-browsing: point and draw on the visitor's page
- MagicBrowse on Essentials and Plus: visitor permission by default; agents can point, scroll and click in the tab
- Flat rate per workspaceAI agent on credits
Checked on 16 October 2026 against 8 public pages. A dash means we could not confirm it on a public page. All trademarks belong to their owners.
See sources (8)
- https://crisp.chat/en/pricing/
- https://help.crisp.chat/en/article/how-does-hugo-ai-pricing-and-billing-works-h78hkv/
- https://help.crisp.chat/en/article/how-does-video-and-audio-chat-work-1od94sg/
- https://crisp.chat/en/livechat/video-chat
- https://help.crisp.chat/en/article/magic-browse-feature-compliance-with-gdpr-1tw2tqd/
- https://crisp.chat/en/livechat/co-browsing
- https://help.crisp.chat/en/article/crisp-eu-gdpr-compliance-status-nhv54c/
- https://crisp.chat/en/sub-processors/
| Compared on | GreetDock | Crisp |
|---|---|---|
Summary In short, from the rows below | Priced by visitorsNo per-use feesHosted in the EEA | Flat rate per workspaceAI agent on creditsHosted in the EU |
| How you pay | ||
| Pricing model | After the beta: by monthly visitors | Flat rate per workspace, with seats included; free plan available |
| Usage charges | None per conversation, call or minute: they are unlimited on every plan | None per conversation; the Hugo AI agent runs on monthly credits, then optional pay-as-you-go |
| Talking to a visitor | ||
| Live chat on your website | Yes | Yes |
| Voice and video calls from the widget | Your team offers the call; the visitor accepts in the widget | From the Essentials plan: the team starts the call and the visitor accepts |
| Screen sharing | Not offered | During calls, from the Essentials plan |
| Co-browsing: point and draw on the visitor's page | After the visitor accepts; not on every plan | MagicBrowse on Essentials and Plus: visitor permission by default; agents can point, scroll and click in the tab |
| Data and privacy | ||
| EU data hostingGDPR live chat | Hosted in the EEA | Hosted in the EU (Netherlands and Germany); relays in the US, UK and Singapore keep connection logs only |
When Crisp fits better. We would rather you pick the right one.
Every tool here is good at something. This is where each one is the stronger choice.
You want a free plan to start, an AI agent (Hugo) that answers visitors before a person steps in, a knowledge base and ticket portal in the same tool, and screen sharing during calls. Crisp is also hosted in the EU.
You want a person from your team answering every visitor, with no AI credits to track, and co-browsing where your team points and draws but never clicks for the visitor.
What switching looks like. At your own pace, with nothing switched off first.
After a person reviews your application and confirms compatibility with your site. No app for visitors to install.
Invite the people who answer. They sign in with their own account.
OliviaAdmin
OwenAgentInvite teammateKeep your current tool during the free 30-day trial. Switch when you are ready.
Questions teams ask before switching.
Crisp is also hosted in the EU. What is the difference?
Both keep data in Europe. Crisp says its data is held on EU servers in the Netherlands and Germany, with relay servers in the US, UK and Singapore that keep connection logs only. GreetDock is hosted in the EEA, and calls run through our own media relay in the EEA. Check each vendor's DPA and sub-processor list before you decide.
Does GreetDock have an AI agent like Crisp's Hugo?
No. GreetDock has no AI chatbot that answers visitors: a person from your team replies. AI works on your team's side. When a call is recorded, a transcript and a summary draft are saved to the record, using a model hosted in the EU.
Crisp has co-browsing too. How is GreetDock's different?
Crisp's MagicBrowse asks the visitor's permission by default, and Crisp says agents can point, scroll and click in the visitor's tab. In GreetDock the visitor chooses "Allow for this page" or "Not now". Your team can point, spotlight and draw, but there is no remote control. Sensitive fields are masked, and the visitor can end the session from a Stop bar.
What does Crisp do that GreetDock does not?
Crisp has screen sharing during calls from its Essentials plan, the Hugo AI agent, a knowledge base, a ticket portal and a free plan. GreetDock has no AI chatbot that answers visitors, no screen sharing, no helpdesk or public help centre for visitors, and no self-serve export. Visitors cannot start a call yet: today your team offers it.
Can GreetDock run next to our helpdesk?
Yes. GreetDock is where the live conversation on your website happens, and your helpdesk keeps running beside it. There are no helpdesk integrations in the private beta; your own AI tools can read the records over MCP with read-only tokens.
How hard is it to switch?
Apply for the private beta. After a person reviews your application, you add one script tag and invite your team. Your current tool can keep running beside GreetDock during the free 30-day trial.
What does GreetDock cost?
The private beta is a free 30-day trial, with no card and no automatic charge. After the beta, plans are based on monthly visitors. Prices are shared with each team before the beta ends.
Is this comparison up to date?
We checked every competitor detail on 16 October 2026 against their public pages, and every GreetDock detail against our own documentation. Vendors change plans often; if something is out of date, tell us and we will fix it.
Still comparing? Ask us anything about GreetDock and Crisp.
Message our team Or watch the 4-minute product tour vs Replies come from [email protected]Meet your next customer on the page they are on.
A person reads every application and sets the widget up with you.
Free 30-day trial. No card, no automatic charge.