The GreetDock blog
Practical visitor conversations guides for the moments when a website visitor needs a person.
2 guides
A visitor with a buying question does not care which channel you offer. This guide works through what chat, a call and a shared page each require, and when each is the right answer.
A chat widget promises that someone is there. When nobody is, the visitor is not queued, they are ignored. Here is how to keep that promise honest on a small team.
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Practical notes on chat, calls and co-browsing, written for the person who answers. One email per guide, nothing else in between.
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Put it into practice
Chat, offer a call and guide a shared page with consent. Tell us about your site and apply for the GreetDock private beta.
